Return & Refund Policy
Return & Refund Policy
Due to the intimate nature of our products, we cannot accept returns or exchanges once the package has been opened, unsealed or used, for health and safety reasons.
Damaged / Wrong Items
Please contact us within 48 hours after receiving your package if you receive damaged, defective or incorrect items.
You must provide clear photos of the package and products for verification.
We will arrange a replacement or partial refund after confirmation.
Cancellation
You can cancel your order free of charge before it is processed and shipped.
Once the order has been dispatched, cancellation is no longer available.
Refund Time
Approved refunds will be issued to your original payment method within 5–10 business days.
Bank processing delays may occur, which are beyond our control.
Due to the intimate nature of our products, we cannot accept returns or exchanges once the package has been opened, unsealed or used, for health and safety reasons.
Damaged / Wrong Items
Please contact us within 48 hours after receiving your package if you receive damaged, defective or incorrect items.
You must provide clear photos of the package and products for verification.
We will arrange a replacement or partial refund after confirmation.
Cancellation
You can cancel your order free of charge before it is processed and shipped.
Once the order has been dispatched, cancellation is no longer available.
Refund Time
Approved refunds will be issued to your original payment method within 5–10 business days.
Bank processing delays may occur, which are beyond our control.
